Text Message (SMS) Terms

Effective date: July 16, 2026
Program: Shire Vets — account notifications · Operated by: Shire Vets · Contact: legal@shirevets.com

What we text you

If you give the platform your cell number and agree to texts, we send only messages about your own account and claim:

• Appointment reminders
• Account and claim notifications — for example, that your representative replied or that a document was added to your case

We never send marketing or promotional texts, and we never text you about anyone else's information. Message frequency varies with activity on your case.

Opting in

You opt in by providing your cell number when you create your the platform account (or later, from your profile). Agreeing to texts is optional — everything the platform sends by text is also available inside the app.

Opting out and getting help

• Reply STOP to any message to stop receiving texts. You'll keep getting your updates in the app.
• Reply START to turn texts back on, or update your preference in your profile.
• Reply HELP for help, or email legal@shirevets.com.

The fine print

• Message and data rates may apply, depending on your mobile plan.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and text-message opt-in information are never shared with third parties or affiliates for their marketing or promotional purposes.
• How we handle your information is covered by our Privacy Policy.